Digital support teams are responsible for all the computers, digital devices and computer networks in the NHS. They install and maintain devices, such as desktop computers, laptops and smartphones.
IT Service Desk Technicians provide support to ICT service users who need help with their computer hardware or software. They are vital to the day to day running of the health service, as they ensure technologies are maintained and up to date.
In your work activities, you would be expected to:
- assist in the maintenance of computer equipment
- communicate with ICT service users to diagnose and fix problems
- track and update help desk tickets and adhere to ITIL practices
- set up video conferencing systems
Working as an IT Service Desk Technician, you could also be involved in the implementation and commissioning of new equipment in the NHS. This will include:
- undertaking acceptance tests, installation, programme loading
- commissioning of computer and data communications equipment
- keeping records of work undertaken including entry of information into the computerised asset management system
- participating in demonstrating the use of computer equipment to staff