Digital delivery manager

Digital delivery managers lead teams of technical experts focused on continuous improvement, solving problems and delivering value. They are responsible for the digital products, systems and services their team produces.

Starting your career

Choosing subjects at school

At school, there are lots of things for you to think about when choosing subjects. To get into a course that could lead to a career as a digital delivery manager, useful subjects include:

  • Administration and IT
  • Business Management
  • Computing Science
  • Engineering Science
  • English
  • Maths
  • Physics

Work placements and volunteering

If you’re at school or thinking of changing career, doing a work placement could help you when applying to college, university or for a job in healthcare. You’ll learn new skills, improve your knowledge and discover what it’s like to work in the health service.

Find out how to apply for a work placement in the NHS. There may also be opportunities to volunteer.

College and university

Most universities accept a wide range of qualifications, giving you the option of applying directly from school or going to college first.

Widening participation supports adult learners who want to go to university. If you're an adult with few or no qualifications you could gain access to higher educations through the Scottish Wider Access Programme (SWAP). Some universities also provide access programmes to help you get the degree entry qualifications you need.

To work as a digital delivery manager, you’re likely to need a master’s degree in a subject such as:

  • Software Development
  • Information Management
  • Management and Leadership

Many Scottish universities deliver courses in these areas. You should check specific entry requirements before applying.

Search for college or university courses on My World of Work.


Foundation Apprenticeships

A Foundation Apprenticeship will give you the skills, knowledge and experience to start your career journey. You could take a relevant Foundation Apprenticeship in:

Modern Apprenticeships

With a Modern Apprenticeship you could gain an industry-recognised qualification. Relevant Modern Apprenticeships for this role include:

Graduate Apprenticeships

A Graduate Apprenticeship will give you the technical, practical and job-specific skills you’ll need for work. Graduate Apprenticeships suitable for this role include:

The role

Digital delivery managers work in a wide range of industries, including:

  • public transport
  • financial services
  • logistics
  • health

In the NHS, you would play a key role in transforming the way digital products and services are delivered. This includes work on:

  • accessible digital platforms
  • digital tools and applications used in patient care
  • digital applications for staff recruitment, training, learning and career development
  • data services platforms

What you’ll do

You’ll prioritise the tasks that need to be completed, based on the skills and capacity of your team. You may also have to negotiate with customers and stakeholders to remove blockers or obstacles that could result in:

  • an impact on delivery
  • the withdrawal of services
  • unscheduled maintenance 

Your other tasks will include:

  • leading on the development and delivery of digital products and services
  • making sure that digital products meet the required quality assurance standards
  • facilitating sprint planning and daily stand-ups
  • promoting skills-driven self-directed learning within the team

Top skills

You’ll need these skills:

  • decision-making
  • leadership
  • listening
  • planning
  • problem-solving
  • teamwork

Project management experience is also beneficial. Helpful professional qualifications and certifications include:

  • Agile Project Manager
  • PRINCE2 Practitioner
  • ITIL Foundation
  • ITIL 4 Managing Professional

Who you’ll work with

Digital delivery managers work in a team with other digital professionals. The delivery team includes these roles:

  • product owner
  • software engineer
  • solutions architect
  • UX designer
  • content designer

Working environment

Digital delivery managers work in an office, or remotely.

Did you know?

The NES Digital Service (NDS) was set up in 2019 to develop digital products that connect patients with clinicians.

Find out more about the NES Digital Service.

Learning and development

During your career, self-directed learning will provide opportunities to explore and investigate new tools, technologies and systems. You’ll be able to apply to more senior roles as you progress.

Professional bodies

Digital delivery managers can join the following organisations: