Digital delivery manager

Administrative staff are vital to the smooth running of the NHS in Scotland. They are positioned in hospitals, health centres and board headquarters.

Digital delivery managers are responsible for the successful digital products and services. They work heavily with Agile methods to lead a team of technical experts. Their goal is continuous improvement and delivering value.

They work in a wide range of industries:

  • public transport
  • financial services
  • logistics
  • health

Starting your career

Choosing subjects at school

To become a digital delivery manager, you need a good standard of education. Useful subjects include:

  • Administration and IT
  • Business Management
  • Computing Science
  • Engineering Science
  • English
  • Maths
  • Physics


An apprenticeship is a good way to start your career in healthcare.

A Foundation Apprenticeship in Business Skills, or IT: Software Development, taken in S5 or S6, could give you valuable work experience.

Modern Apprenticeships

A Modern Apprenticeship in Healthcare Support (non-clinical) is appropriate for people interested in working in a healthcare setting.

Other relevant Modern Apprenticeships include:

Graduate Apprenticeships

A Graduate Apprenticeship in IT: Management for Business will give you technical, practical and job-specific skills you’ll need for the world of work.

Find out more about apprenticeships at

Work placement

If you’re at school or thinking of changing career, doing a work placement could help you when applying to college, university or for a job in healthcare. You’ll learn new skills, improve your knowledge and discover what it’s like to work in the health service. Find out how to apply for work experience with the NHS. Project management experience, including professional qualifications, may also be beneficial.

College and university

Most universities accept a wide range of qualifications, giving you the option of applying directly from school or going to college first.

Widening participation supports adult learners who want to go to university. The Scottish Widening Access Programme (SWAP) can help you get into higher education if you’re an adult with few or no qualifications. Many universities also provide access programmes to help you get the degree entry qualifications you need.

To work as a digital delivery manager, you’re likely to need a Master degree in a subject such as:

  • Software Development
  • Information Management
  • Management and Leadership

Many Scottish universities offer courses in these areas. You should check specific entry requirements before applying. 

Typically, pre-registration postgraduate degrees take 2 years to complete.

Search on My World of Work for related further and higher education courses. You should check specific entry requirements before applying.

The role

You will play a key role in transforming the way digital products are delivering, such as:

  • accessible digital platforms
  • digital tools and applications used in patient care
  • digital applications for staff recruitment, training and career development
  • data services platforms

You’ll prioritise the tasks that need to be completed, based on the skills and capacity of your team. You may also have to negotiate with customers and stakeholders about several issues, including to remove obstacles that could impact delivery, withdrawal of services and unscheduled maintenance.

You’ll be expected to develop an effective partnership with customers and suppliers. You will also represent the Trust, both externally and internally. 

What you’ll do

Your main tasks include:

  • leading on the development and delivery of digital products and services
  • making sure that digital products meet the required quality assurance standards
  • facilitating spring ceremonies, including sprint planning and daily stand-ups
  • building and maintaining relationships with customers and stakeholders
  • promoting skills-driven self-directed learning within the team

Top skills

You’ll need these skills:

  • decision-making
  • leadership
  • listening
  • planning
  • problem-solving
  • teamwork

You’ll be expected to have expert knowledge of Agile delivery methodologies. 

Working environment

You will mainly be based in an office.

Useful information

To work as a digital delivery manager in NHSScotland, you’ll need to:

  • complete occupational health checks
  • have a PRINCE2 Foundation Certificate or Agile Project Management Certification
  • ITIL Foundation & Practitioner Certificate
  • Have or working towards ITIL Intermediate / Expert Certification

Learning and development

You will be encouraged to develop your career in NHSScotland and will be given training such as:

  • an introduction to the department and its procedures
  • health and safety
  • risk management

The Scottish Qualifications Authority (SQA) website has a full range of qualifications on offer for staff working in business, administration, IT, finance and medical records.

During your career, self-directed learning will provide opportunities to explore and investigate new tools, technologies and systems. You’ll be able to apply to more senior roles as you progress.

A full guide to the NHSScotland Education Pathways for Business and Administration is available.