Richard, healthcare support worker, NHS Lothian

Richard is a healthcare support worker in a busy mental health service.

"I strive to make a positive difference in my patients’ lives. I find the work rewarding, enriching and challenging. It’s fascinating meeting people from all different walks of life."

In this video, Richard tells us how he got started in the NHS, the skills needed to do his job and his future career ambitions.

My name’s Richard, I’m a healthcare assistant and I work for NHS Lothian.

I got started in the NHS while studying psychology at university. I was advised to gain some healthcare experience, which I did in a part-time capacity, and then once I graduated, I realised that nursing was the career for me and I took the job as a full-time healthcare assistant.

My day-to-day role involves taking care of patients’ personal, psychological and end of life care needs within a busy mental health service. I am also part of a team that endeavours to provide the highest quality of care.

The reason I love my job as a healthcare assistant. I strive to make a positive difference in my patients’ lives. I find the work rewarding, enriching and challenging. It’s fascinating meeting people from all different walks of life.

The skills that are most important for me to do my job well, are being caring and compassionate, treating people with dignity and respect, being open and honest. Communication skills are also very important as well as working as part of a team. Finally, I would say being compassionate, show empathy and also having emotional resilience.

When working within the NHS, there’s lots of opportunities for progression and career development. So, I personally would like to go back to university and study for registration, to become a staff nurse.