Michelle, Pharmacy Support Worker, NHS

Michelle is a pharmacy support worker who works within the pharmacy department of a hospital. 

In this video, Michelle tells us how she changed her career, after 17 years working as a domestic assistant and 1 year as an admin assistant.

Hi, my name is Michelle, and I'm a pharmacy support worker. I work within the pharmacy department in the hospital. I decided to become a pharmacy support worker as I fancied a change in career. I worked as a domestic assistant for 17 years followed by a year as an admin assistant. I have been in my current role as pharmacy support worker for the last 4 years.

A typical day for me includes logging prescriptions in and out of the tracker system, answering the phone, filing completed prescriptions, ordering transport for medicines to go to the patient's homes. Best part of my day is working with my colleagues and helping patients. The most important skill for my job is motivation, teamwork, patience, and understanding. Working with a motivated team showing patients care and compassion, that's what makes me proud to work with the NHS. Pharmacy support worker is a fantastic role. If you're looking for something interesting and rewarding, this is a role for you.


Why did you decide to become a pharmacy support worker?

I decided to become a pharmacy support worker as I fancied a change in career. 

How did you get started in the NHS? 

I started working in the NHS as a domestic assistant, which I did for 17 years. This was followed by a year as an admin assistant. I have been in my current role as pharmacy support worker for the last 4 years.

Describe a typical day for you.

A typical day for me includes logging prescriptions in and out of the tracker system, answering the phone, filing completed prescriptions, and ordering transport for medicines to go to the patient's homes. The best part of my day is working with my colleagues and helping patients.

What are the most important skills for a pharmacy support worker?

The most important skill for my job is motivation, teamwork, patience, and understanding. 

Why do you like working for the NHS?

I like working with a motivated team showing patients care and compassion. That makes me proud to work with the NHS.

What advice would you give to someone else thinking about a career as a pharmacy support worker in the NHS?

Pharmacy support worker is a fantastic role. If you're looking for something interesting and rewarding, this is a role for you.

How to become a pharmacy support worker

Pharmacy support workers are a key part of the pharmacy team. They order, prepare and help to dispense medicines.

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