Marcella | Occupational Health Administrator, NHS Borders

Marcella is an occupational health administrator with NHS Borders. She started her career in the NHS by doing a Modern Apprenticeship in Business and Administration.

My name's Marcella, and I'm an occupational health administrator with NHS Borders. I started my apprenticeship as administrative assistant in August 2019, completed it in September 2020, and started my current role in January 2021.

I found out about the Modern Apprenticeship through Indeed online. I was in a part-time retail role at the time and I was looking for a full-time apprenticeship to advance into. I decided to do this apprenticeship so I could learn more about the workplace, whilst getting a qualification. I was also interested in administration and I wanted to get my foot on this career path.

I've gained an SVQ 3 in Business and Administration, so I'm therefore now a qualified administrator. The completion of this qualification and my apprenticeship will show any future employers that I have the necessary vocational skills to enter and succeed in any administrative roles.

My current role is quite varied, however, in a typical day I usually answer phone calls and emails and to help with any client queries. I process paperwork and make appointments for any clients.

Customer service is one of the most important skills in my job role and I need to do that well, since I need to make sure that any queries that come into the department are dealt with in a professional and timely manner.

I'd highly recommend applying for Modern Apprenticeship with the NHS. There are varied apprenticeships in the different departments and so they can cater for any interests and career paths. Getting a vocational qualification will really help with any future careers and getting paid while you learn is also a bonus.

At the moment, I'd like to progress with administration and to gain more office skills.


How did you find out about the Modern Apprenticeship opportunity?

I found out about the Modern Apprenticeship through Indeed online. I was in a part-time retail role at the time and I was looking for a full-time apprenticeship to advance into.

I decided to do this apprenticeship so I could learn more about the workplace, whilst getting a qualification. I was also interested in administration and I wanted to get my foot on this career path.

How will the Modern Apprenticeship help you achieve your career goals?

I've gained an SVQ 3 in Business and Administration, so I'm therefore now a qualified administrator. The completion of this qualification and my apprenticeship will show any future employers that I have the necessary vocational skills to enter and succeed in any administrative roles.

Describe a typical day at work.

My current role is quite varied, however, in a typical day I usually answer phone calls and emails and to help with any client queries. I process paperwork and make appointments for any clients.

What are the most important skills for your job?

Customer service is one of the most important skills in my job role and I need to do that well, since I need to make sure that any queries that come into the department are dealt with in a professional and timely manner.

What advice would you give others thinking about applying to do a Modern Apprenticeship in the NHS?

I'd highly recommend applying for Modern Apprenticeship with the NHS. There are varied apprenticeships in the different departments and so they can cater for any interests and career paths.

Getting a vocational qualification will really help with any future careers and getting paid while you learn is also a bonus.