James - Housekeeper, Golden Jubilee National Hospital

James has dyspraxia, but it doesn't stop him from doing an amazing job at the Golden Jubilee National Hospital.

Watch the video below to find out how James started out as a Modern Apprentice and how through the support from staff and colleagues, he managed to get a full-time job as a housekeeper at the hospital.

My name is James Dougall. I've worked in the Golden Jubilee for 2 years now and I'm in the housekeeping department.

I have a disability. It's dyspraxia. I received extra training because of how my disability works. [It affects] my motor skills and telling left from right. I need to be told what to do in training, maybe more than once, to get a grasp of it. Then, maybe after 2 times or so, it's fine after that.

Starting as an apprentice

I started here as an apprentice originally from the college. I [did] my training for a year, it was a year's apprenticeship. Kenny, who is from the college, came in and [asked me] some questions and he [helped me out with] the paperwork that was part of the apprenticeship that needed to be completed from the college's perspective.

We [did] that and after a year I've now got the job and I've now fully qualified as a housekeeper. I've got a permanent post at the Golden Jubilee.

Did you find the training easy?

Parts of it were easy, other parts were hard, like the induction. For the online side, I found it harder than just when we were talking about it. But, Catherine from the apprenticeship helped me through it and we got past it all.

In other training, I've been buddied up with a partner, Clive, and he helped me through all the training, just day to day on how to do your job.

Favourite part of the job?

I prefer it on the ward. The wards are busier, but you can get in [to get your job done]. There are different people every day that you meet and your day goes quicker.

Do you have future career goals?

Not at this stage. I'm comfortable with where I am, but maybe in the future, I'll need to try and figure out what I'd like to do long-term, permanently.

Maybe if I want to become a Nurse or a Physio...

What made you decide on housekeeping?

[I like] keeping the environment clean and tidy. I do that at home, helping my mother out and helping out family.

To do it here in the hospital, helping clean the hospital can aid somebody getting better and getting healthier.

Compared to doing it in a whisky bond to here is obviously a big difference and you do it more in depth here at the hospital.

Are there any parts of the job you don't like?

No, actually there's no parts I don't like. I think the whole thing about the morgue, about how it is haunted. I'm fine with it. I'm not bothered going into it. everyone says it's strange, or you can hear weird noises.

Mind you, I turned around one day not knowing there was a rag lying on the table. Thinking it was somebody, I turned around and jumped and got a fright.

I don't know what the whole thing is, the whole story, whether something's happened in the past. I just think it's rumours that float around, about how the morgue's haunted, even though it's not really!

What part of the job have you not done, but would like to?

I'd quite like to try level 4. You spend the whole day [there] and you clean both sides. It's the offices and the eye clinic.

I've not done it, [but] I know it's a big task. Some people can do it in a day, but it is spread between 2 days because it's so much to do.

Some people manage to do it [in a day]. It depends on how different people work if some are faster than others. I'd like to try that.

What's great about working at the Golden Jubilee?

It's a great hospital. It's got many awards and it's recognised around the world for heart, lungs and eye care.

It was originally [being run by the Middle Eastern-based Abu Dhabi Investment Company]. The NHS bought it over and it's definitely expanded and opened up a whole new network.

[We] get people down from the Highlands and Shetland [and] around the world.

It's a great job. I'm just 20 minutes walk up the road. Sometimes [on] the odd Friday, I get a taxi down. It just depends if it's raining, but it's definitely a local hospital [for me].