Derrick, receptionist, NHS Greater Glasgow and Clyde

Derrick is a receptionist working in an NHS Greater Glasgow and Clyde hospital. Watch our video to find out more about his role and the skills needed to do the job.

Hi, I’m Derrick Cowan. I’m a receptionist and I Work for NHSScotland.

What attracted me to working in the NHS was, it’s a rewarding place to work, no two days are the ever the same and there’s job security, especially in these current circumstances.

Before I started working within the NHS, I was a school pupil and I left to do a Modern Apprenticeship within NHS Lanarkshire.

My day-to-day role is working together with my other colleagues within the hospital to provide a positive patient experience. This includes answering the telephone, making appointments, dealing with enquiries face-to-face with patients and staff an inputting patient data to our system, while maintaining confidentiality.

The skills most important to do my job well are the ability to prioritise, organisation skills and communication skills.

What keeps me coming back to work every day is the ability to help patients and no two days are ever the same.

My career goals are to naturally progress within the organisation, by gaining more skills and experience towards becoming a supervisor.

The advice I would give for someone wanting to work within the NHS is to go for it. It’s a good organisation to work for and you’ll have the ability to improve your skills on a daily basis.