Chloe, Pre-registration Pharmacy Technician, NHS Greater Glasgow and Clyde

Chloe is a pre-registration pharmacy technician working with NHS Greater Glasgow and Clyde.

She heard about the Modern Apprenticeship opportunity on the NHS Greater Glasgow and Clyde website. Chloe says she hadn't heard of a pharmacy technician role before, but did some research, and found lots of information available on the website. As well as her school qualifications, Chloe was able to bring skills like communication, customer service skills, and teamwork from previous roles in retail.

My name is Chloe. I'm a pre-registration pharmacy technician and I started in September of 2021.

I heard about the Modern Apprenticeship opportunity on the NHS careers website. I hadn't heard of a pharmacy technician role before, but I researched into it, because there's lots of information available on the website and I found that I was really interested. Also, I signed up to the email alerts and that are provided on the website.

I decided I wanted to do this apprenticeship because I wanted to work in the healthcare sector and I really liked the idea of having a job where I was going to make a difference to people's lives.

So, a typical day as a pre-registration pharmacy technician starts off in my hospital going up to the wards. We go up to the wards and check that they have the drugs that they're supposed to have in their cupboards. We have to do that in the morning and then the rest of the day at the minute we spend processing orders for the wards, and just basically trying to get the drugs to them that they need for their patients.

I would say from my previous roles the skills I brought include good people skills and dealing with customers, which also helps, you know, dealing with patients in this role. Working in retail was quite stressful and from that I learned how to work under pressure, which also has helped. I also had a health and safety role briefly before this, where I had to learn a lot of regulations, which again helps in the pharmacy, because you know you need to learn standards and regulations that you need to go by when you're prescribing.

So, to organise my time between work and study, I like to. So, Monday to Thursday, we work in the hospital and then I spend the Friday as a college day. I try to get all my college work done on the Friday and my hospital have been really accommodating. So, if I do need a little bit of extra time during work hours, they'll also help me out. I find it's actually been okay, to balance both of those aspects.

My favourite part about the job is that I know that I'm making a difference to people's lives in the hospital. I also really I would consider myself quite a people person, so I quite like that I get to like speak to the patients and get to, you know, be part of a good team.

My future career plans are to finish off the apprenticeship. During the apprenticeship we get to do some placements, so I'm hoping that the placements that we do help me to decide what sector I want to get into within pharmacy and the NHS.


Why did you decide to apply for the apprenticeship?

I decided to do this apprenticeship because I wanted to work in the healthcare sector. I also really liked the idea of having a job where I was going to make a difference to people's lives.

What is a typical day like in the hospital pharmacy?

So, a typical day as a pre-registration pharmacy technician starts off going up to the wards to check they have the medications they need. I have to do that in the morning and then the rest of the day I spend processing orders and prescriptions that the wards need for their patients.

What skills have you brought to the role?

I would say from my previous roles the skills I brought include good people skills and customer service skills. These skills are useful in this role whem I'm helping patients.

Working in retail was quite stressful and from that I learned how to work under pressure, which also has helped. I also had a health and safety role briefly before this, where I had to learn a lot of regulations. This helps when working in the pharmacy, because I need to learn standards and regulations that we need to go by when prescribing.

How to you manage your time between work and study?

Every Monday to Thursday, I work in the hospital and then I have the Friday as a college day. I try to get all my college work done on the Friday. My manager has been really accommodating, so if I do need a little bit of extra time during work hours, they'll also help me out. I find it's actually been okay, to balance both working and studying.

What do you like most about the job?

My favourite part about the job is that I know that I'm making a difference to people's lives in the hospital. I also consider myself a people person, so I quite like that I get to like speak to the patients and be part of a good team.

What are your future career plans?

My future career plans are to finish off the apprenticeship. During the apprenticeship we get to do some placements. I'm hoping that the placements will help me to decide what sector I want to get into within pharmacy and the NHS.