Anne - Medical Secretary, NHS Greater Glasgow & Clyde

Anne is a medical secretary at the Royal Hospital for Children. Describing her job as varied, Anne's work includes audio typing, arranging theatre lists, making appointments and speaking to parents on the phone. Anne has worked for NHSScotland for many years, helping medical staff, patients and their families.

Watch the video below to find out all about Anne's role.

My name is Anne Mcelwain. I'm a Medical Secretary at the Royal Hospital for Children in NHS Greater Glasgow & Clyde.

My job is varied from day to day, but mainly it's audio typing and dealing with telephone queries. [I do] a lot of managing for doctors to organise their time, which could be from arranging theatre lists and space in the theatre for surgery, to managing appointment waiting lists, but mainly dealing with parents' phone calls.

The skills I bring to the job would be really good typing skills, excellent spelling skills and a eye for accuracy. Obviously, you're typing really important letters, so you need to make sure that everything is extremely accurate.

The challenges in this job would be the busy environment. There can be an awful lot of noise, general chit chat, phones ringing, so you have to concentrate on what you're doing.

I enjoy this job. I've been in it for 17 years now, in different aspects of the hospital. I enjoy knowing I've helped the doctors out in their busy days. I enjoy knowing I've helped patients out on the phone or face to face, because they're on a journey through the hospital. So, if you can help them in any way, make that journey smoother, then that's the satisfaction I get when I go home at night.