Amy, People, Systems, and Performance Administrator, NHS National Services Scotland

Amy is a people, systems, and performance administrator within the NHS. Watch her video to see how she started her career as a modern apprentice.

Hi I'm Amy. I'm a people, systems, and performance administrator within the NHS, and I have been here for 5 years.

I decided to become a Modern Apprentice within business administration, because I always enjoyed administration within school and wanted to put my skills to good use. My careers teacher advised me of an opportunity within the NHS and I thought it was a great idea to pop along to the open day to find out about the position available.

I started my apprenticeship in July 2017 and I worked towards my SVQ Level 2 on the job. My apprenticeship was one year and after I completed that, I worked with different teams within NHS National Services Scotland. I am now with HR and I'm a people, systems, and performance administrator.

Some days are busier than others, depending on priorities, but for me, my typical day looks like having regular team meetings with my colleagues, running reports, and setting up new accounts for any new starts joining the NHS.

The best part about my day is having the sense of achievement by supporting colleagues and building relationships with staff in the other Health Boards.

The most important skills for my job are prioritising workloads, having organisational and communication skills, via person, Teams, email, and telephone, and also having a good working knowledge of Microsoft packages, which include Word, Teams, and Excel.

I'm proud to work for the NHS, as I love assisting others and I know the work that I do for the NHS is appreciated.

The advice I can give for somebody looking to start a career within the NHS, is to ensure to research on the NHSScotland Careers website to look at the careers which are best suited for you.

A Modern Apprenticeship is a great opportunity to get started within the NHS, as you're working on the job and working towards your qualification.


Why did you decide to become an administrator?

I decided to become a Modern Apprentice within business administration, because I always enjoyed administration within school and wanted to put my skills to good use. My careers teacher advised me of an opportunity within the NHS and I thought it was a great idea to pop along to the open day to find out about the positions available.

How did you get started in the NHS?

I started my apprenticeship in July 2017 and I worked towards my SVQ Level 2 on the job. My apprenticeship lasted for one year and, after I completed that, I worked with different teams within NHS National Services Scotland. I now work in the HR department as a people, systems, and performance administrator.

Describe a typical day for you.

Some days are busier than others, depending on priorities, but for me, my typical day looks like having regular team meetings with my colleagues, running reports, and setting up new accounts for any new starts joining the NHS.

What's the best part of your day?

The best part about my day is the sense of achievement I get when supporting colleagues and building relationships with staff in the other Health Boards.

I'm proud to work for the NHS, as I love assisting others and I know the work that I do for the NHS is appreciated.

What are the most important skills for an administrator?

The most important skills for my job are prioritising workloads, having good organisational and communication skills, via person, Microsoft Teams, email, and telephone. I also need to have a good working knowledge of Microsoft packages, such as Word and Excel.

What advice would you give to someone thinking about a career in the NHS?

The advice I can give for somebody looking to start a career within the NHS is to do your research on the NHSScotland Careers website, to find out which careers are best suited for you.

A Modern Apprenticeship is a great opportunity to get started within the NHS, as you're working on the job and working towards your qualification.

How to become an administrative assistant

Administrative assistants can work with clinical staff and business teams to arrange meetings, create documents and maintain records.

Start your NHS career

If you are interested in working for NHSScotland, and are ready to start work today, we want to hear from you. We are always recruiting.