Information and Communication Technology (ICT) staff

Information and Communication Technology (ICT) staff are responsible for the all the computers and computer networks in the NHS.

The Role(s)

Information and Communication Technology (ICT) staff are responsible for the all the computers and computer networks in the NHS.

NHSScotland relies on high-quality information systems and communication technologies. A vast amount of data is collected, managed and used every day in the NHS. This includes patient information, clinical activity, workforce information, as well as complaints data.

The ICT team carries out installation and maintenance of computer hardware, such as desktops, email packages, word processing and spreadsheets.

NHSScotland uses specialist ICT staff for setting up and running complex ICT systems like those used by sophisticated equipment like body scanners. The ICT department also manages computerised patient records, held on databases.

There are many varied roles in ICT teams in NHSScotland including ICT Officer and ICT Support Engineer.

Working as an ICT Officer, you could be involved in the implementation and commissioning of new equipment in the NHS. This will include:

  • undertaking acceptance tests, installation, programme loading
  • commissioning of computer and data communications equipment
  • keeping records of work undertaken including entry of information into the computerised asset management system
  • participating in demonstrating the use of computer equipment to staff
  • assisting in the maintenance of computer equipment.

Working as an ICT Support Engineer you could be involved in the technical development and smooth running of new computer systems. This will include:

  • Supporting the development and implementation of electronic patient record systems
  • Analysing, diagnosing and solving problems with electronic computer systems

Skills and abilities

Useful skills and abilities include

  • being able to concentrate
  • analytical approach
  • problem solving skills
  • attention to detail

Entry Requirements

You will need an Information Technology or Computer Science related HND or Degree

Many Scottish Colleges and Universities deliver HND and degrees in Information Technology and Computer Science.

Entry requirements to HND programmes vary across colleges. Generally HNDs require 2 – 3 Highers in Maths and a Science subject. For entry to Degree programmes, again entry requirements vary across universities. Generally 4 -5 Highers are required in Maths, Science subject and English.

Please visit the website of your college or university of choice for specific details of the entry requirements

Modern Apprenticeships

Modern Apprenticeships are available in Information Security and IT & Telecommunications. Please visit Skills Development Scotland website for details.

Contact your local Board to find out if this Modern Apprenticeship is available in your area.

The majority of apprenticeship roles within the IT and Telecoms sector require

  • proactive, fast learners; able to work both in a team and sometimes alone
  • the ability to focus on assisting customers and colleagues find solutions to problems
  • the ability to work logically and methodically, often under pressure to set deadlines
  • attention to detail and the ability to deliver what is required, when it is required
  • open to change

Learning and Development

You will be encouraged to develop your career in NHSScotland and it may be possible, through further education and training to progress to more senior supervisory or even management roles such as an ICT systems developer or an ICT Network Manager.