Administrative assistants are essential to the smooth running of the NHS in Scotland. They work closely with clinical and business teams in a range of activities, such as arranging meetings or creating and maintaining documents and records.
Administrative assistants are sometimes known as office administrators or clerical officers.
Ann: My name's Ann Gallagher. I'm a senior secretarial administrator and I work for Renfrewshire Health and Social Care Partnership.
Tracy: My name's Tracy Clark. I'm a business support officer at Renfrewshire Health and Social Care Partnership.
Tracy: So, the teams that are out in the community could be district nurses [or] health visitors and my role is to provide them with support, trying to take care of paperwork for them.
Ann: I mostly [look after] David Leese, the Chief Officer's diary. A lot of it is telephone calls, diary management [and] emails.
Ann: So, I came back to work part-time, after not working 9 years. I was out [in the] community. I worked in my local health centre, which you wouldn't have thought, part of the NHS, you would be doing. But, that was basically supporting district nurses, the health visitors and the general running of the health centre. And then from there, my role and my confidence and my skills [have] really grown and that's been 14 years from away back not working to working for the Chief Officer. I've learned so much along the way and it's all been supported through the NHS. For me, it's been great.
Tracy: The most rewarding part of my job is - I'm not a nurse. I can't provide that hands-on care. I was never going to be a nurse. It was never anything I was going to attempt to do. But, I enjoy the fact the job we do has an impact on patients in Renfrewshire. Without the work we put in, it wouldn't allow the other staff to be able to provide the care. So, it's my way of feeling as though I'm part of something - providing a part of healthcare. So, I think that's the most rewarding part from me.
Ann: I enjoy working in this office.
Tracy: Yes, there's a big part of it that your colleagues can make your day. So, we all work very well [together] in the office.
Ann: We support each other as well, don't we? Not just with work, but personally.